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Chain Store Management Using 313fm

Apart from core business process management, the logistics management of retail chains or business premises is often an issue for the management team. Poor management often affects the performance of the business.

Thus, improving the efficiency and management of each store or business premises is one of the major tasks of company management and integrated operations. In this management system, regular or random inspections is vital in the management and operations of the company. Companies can spot problems through inspection, communicate, report, follow up and take other measures to solve problems. This improves companies’ quality of products and services, and boosts their competitiveness.
Scheduled and random inspections can be conducted at stores or business premises such as banks or financial institutions. Each inspection consists of a number of tasks, including:​
  • Environment cleanliness
  • Storefront display
  • Retail display
  • Staff attitude
  • Operations management
  • Storage management
  • Sales data
  • …… ……

The 313fm inspection platform is a cost-effective cloud-based system. Users are only required to install the mobile app. What can the 313fm platform do?

  • The 313fm cloud system defines the inspection route and timing of retail stores or business premises. For example, all shops in Area A should be inspected every Monday.

  • Set inspection tasks, such as customer service attitude, cleanliness of environment, storefront display, logistics and warehouse (or kitchen) safety, etc.

  • The system will automatically generate a checklist based on the pre-set time schedule and send it to the mobile phone of the relevant supervisor (the relevant personnel needs to install the 313fm app).

  • The supervisor will arrive at the business places or stores according to the route defined on the inspection list, and scan NFC tags or QRCode to confirm. GPS information can also be used to automatically confirm they have arrived on location. If NFC scanning is to be used, NFC tags must be stuck at the store in advance.

  • According to the items on the inspection checklist, the supervisor will carry out reasonable assessment or review, and take photos for videos for evidence.

  • When the inspection is over, the supervisor can upload the inspection results in real time, as well as include photos and videos, etc. Management can access the report in real time.

  • If during the inspection process, any matters requiring follow-up are found, they can easily create a work order and dispatch it to the relevant personnel (such as an equipment or service outsourcing company).

  • In addition, service outsourcing companies (such as cleaning or equipment maintenance companies) that service stores or business premises, can also use the same system to provide regular service to stores and business premises. They can also use it to perform various tasks.
For example:
Each store can create regular tasks for the cleaning company to perform, such as cleaning and pest control and prevention. The cleaning company personnel arrive at the location and scan to confirm the work is being carried out. The system will automatically record the starting and finishing time. The store can also dispatch temporary work orders to the outsourcing company (such as equipment maintenance on the premises). The service supplier will arrive at the location and scan to confirm the smooth start and completion of the task.

1. Enterprises first define store information through the 313fm cloud system. One store can be defined as 1 inspection point. In order to achieve more detailed management, many enterprises define multiple inspection points for each store. For example:

 
Inspection point1 – store entrance
 
Inspection point2 – product display area
 
Inspection point3 – store storage


For the catering industry, it may be defined as:
 
Inspection point1 – store entrance
 
Inspection point2 – food area
 
Inspection point3 – Kitchen area

 
An NFC tag is stuck at each inspection point, to ensure that the supervisor make proper inspection at each point.

2. Then, enterprises define the inspection items to be inspected at each store. For example:

3. When the appointed time draws near, the system will automatically generate the inspection list and dispatch it to the mobile phone of the supervisor responsible.

4. If during the course of inspection, or in the daily work of the store staff, it is found that the existing facilities have broken down and need to be repaired, or other services need to be followed up by relevant personnel, a work order can easily be created using a mobile phone.

5. After receiving this work order, the maintenance engineer or service contractor must go to the scene to scan the QR code or NPC tag to declare their attendance. This records their arrival time and is to be used as proof of work commencement. After completing their work, they can directly click complete on their phone. The enterprise management can easily print an analysis report, or the system automatically sends the analysis report in the form of an e-mail.

6. In addition, the 313fm system can also be used as standard operating procedure for the opening and closing times of each retail outlet, in order to ensure that the rules and regulations of the enterprise are passed down. For example, a famous catering group uses 313fm to conduct daily opening and closing inspections.

  1. Restaurant exterior – no damage to the signboard light box, no fading, clean surface, intact lights.

  2. Restaurant exterior – waste baskets are placed appropriately, clean inside and outside, and there is no exposed garbage or garbage bags.

  3. Welcome area – customer waiting lists are well stocked and the waiting area is clean and nice.

  4. Welcome area – posters should be stuck properly and look attractive, the surface should be clean and without damage.

  5. Service area – service cabinet appliances (plates, bowls, paper towels, toothpicks, tea cups) are complete, clean, without damage. There should be a suitable amount available, and they should have no water stains.

  6. Service area – check the battery stove / gas stove switches to ensure that the switches are working properly.

  7. …… ……

313fm，Make Each Inspection Count

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