China Overseas Property Management Co., Ltd. is affiliated to China Overseas Holdings Group under China State Construction Engineering Corporation. As one of China’s first property management brands to obtain the first-class qualification, it launched its property services in Hong Kong in 1986, entered the mainland market in 1991, and was listed on the main board of the Hong Kong Stock Exchange in 2015. With 39 years of in-depth development in the industry, it has accumulated rich experience in real estate and customer full-life cycle management services.
As an industry benchmark enterprise, China Overseas Property Management operates its business in 163 major cities across Hong Kong, Macao and the Chinese mainland, managing 2,301 property service projects with a total service area of over 436 million square meters. Its business covers a diverse range of property types including high-end residential communities, commercial complexes, super grade A office buildings, government properties and industrial parks, serving more than 100 Fortune 500 clients. Its customer satisfaction rate in third-party surveys has consistently ranked at the industry benchmark level. Positioned as an outstanding international asset operation service provider, it adheres to the brand philosophy of “Building a Happy Life, Leading the Trend” and the development goal of technological leadership, and has made in-depth layout for digital and intelligent transformation.
While pursuing large-scale development, China Overseas Property Management has always adhered to the core values of “Customer-Oriented, Quality Assurance, Value Creation” and continuously explored standardized and refined service management models. Faced with the continuous expansion of property management scope and business, how to further standardize the work of practitioners and outsourced suppliers and ensure consistent service quality across all property types has become a core issue for the enterprise to continuously improve its service capabilities. Based on its strategic layout for digital transformation, China Overseas Property Management has introduced the 313fm Inspection Cloud system, realizing intelligent management and control around four core business scenarios: Security and Safety Management, Daily Cleaning and Housekeeping, Task and Work Management, and Daily Maintenance and Repairs, thus driving the dual improvement of property service management efficiency and quality.
Core Application Scenarios
1. Security and Safety Management: Intelligent Inspection to Build a Solid Safety Line for All Scenarios
Security patrol is the core foundation of property management. China Overseas Property Management serves diverse property types with projects widely distributed. Traditional manual inspection has such problems as untimely patrols, careless verification and inability to trace on-site conditions in real time. Night patrol supervision is highly challenging, and inspections of key points such as corridors, fire facilities and vehicle parking areas are prone to omissions.
After the introduction of 313fm Inspection Cloud, China Overseas Property Management has deployed NFC electronic tags at key inspection points of all projects. According to the safety needs of different property types such as residential communities, commercial complexes and office buildings, it customizes personalized inspection items – for example, checking the locking of doors and windows and the integrity of fire hydrants in residential communities, and verifying illegal vehicle parking and debris clearance in passageways in commercial complexes. It also sets up periodic patrol plans to realize normalized inspections of key areas every 2 hours.
Patrol staff must scan the NFC tags on-site to complete inspection tasks. The system, combined with map positioning function, enables managers to supervise the real-time inspection situation, fundamentally eliminating problems such as slackness and perfunctory work during patrols. Meanwhile, the system APP presents all inspection items in a checklist format to avoid omissions and errors by inspectors. The built-in shooting function supports on-site evidence collection, forming a digital archive of security inspections to realize traceable problems and assignable responsibilities.
2. Daily Cleaning and Housekeeping: Standardized Management to Ensure Consistent Service Quality
Cleaning and housekeeping directly affect the experience of property owners and users. China Overseas Property Management’s projects cover different property types with varying cleaning needs. Traditional cleaning management makes it difficult to standardize operation processes; there is a lack of effective supervision methods to ensure that cleaning staff work on time and clean thoroughly, and it is also hard to uniformly control the service quality of outsourced cleaning suppliers.
The 313fm Inspection Cloud has solved this pain point for China Overseas Property Management. The system supports customizing personalized periodic cleaning plans for different property types, specifying cleaning frequency, standards and operation nodes – such as cleaning washstands, wiping glass, disinfecting floors and emptying trash cans in public areas – to ensure that cleaning staff work in accordance with regulations without omitting any items.
The system’s built-in time-watermark shooting function requires cleaning staff to upload on-site photos in real time after completing cleaning tasks, effectively preventing fraudulent cleaning practices. Managers can conveniently verify cleaning results through the background, quickly identify poorly cleaned areas and require timely rectification, thus realizing standardized management of cleaning services across all projects.
3. Task and Work Management: Full-process Supervision to Build a Closed-loop Management System
The daily operation of China Overseas Property Management includes a large number of regular tasks such as periodic water tank cleaning, garage cleaning, greening maintenance and pest control, and routine inspection of fire equipment. Under the traditional management model, it is difficult to track the execution progress and completion quality of various tasks in real time, there is a lack of effective verification methods for task implementation, and the problem rectification process is cumbersome and inefficient.
The 313fm Inspection Cloud has built a digital platform for China Overseas Property Management’s Task and Work Management. All regular tasks can be set with standardized processes and time nodes in the system, clarifying the person in charge, execution standards and completion time limit, and the system tracks the task execution progress in real time. To verify task implementation, managers can create temporary random inspection tasks through the system to check the completion of work in each project at random.
Once problems are found during inspections or random checks, managers can directly initiate incident reports on the platform, and the system automatically dispatches rectification tasks to the relevant persons in charge, forming a closed-loop management system of “Planning – Execution – Inspection – Rectification”, which makes the management of all operational tasks more efficient and standardized.
4. Daily Maintenance and Repairs: Full-process Control to Improve the Response Efficiency of Maintenance Services
Daily maintenance and repairs of property equipment and facilities are the key to ensuring the normal operation of projects. China Overseas Property Management manages a large number of projects with complex types of facilities. The traditional maintenance process has such problems as untimely transmission of repair reports, inability to track maintenance progress and difficulty in supervising the work of outsourced maintenance providers, which affect the response efficiency of maintenance services and the experience of property owners.
The work order system of 313fm Inspection Cloud has built an intelligent maintenance management system for China Overseas Property Management, realizing full-process digital control of maintenance services. Property owners and staff can quickly create maintenance work orders on mobile phones or computers, attach on-site photos to clearly describe fault problems, and the system automatically dispatches work orders to the corresponding maintenance staff or outsourced providers according to the work order type. Maintenance staff must scan QR codes or NFC tags on-site to record the work start certificate upon arrival, and can click to close the work order on their mobile phones after completion. Managers can track the work order processing progress in real time.
The enterprise management can also retrieve and print maintenance analysis reports through the system at any time, or set the system to automatically send reports via email, realizing data analysis and refined management of maintenance work.
